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IT Helpdesk Officer

Asan Pay — Kabul

IT and technology · Full-time · Bachelor's Degree · Male

Salary: Organization Salary Scale
Deadline: 30 Sep 2026
Number of vacancies: 1
Reference number: ASANPAY-2026-003

About Asan Pay

Asan Pay (Afghan Pay Services Company) was established in 2020 and is registered with Afghanistan's Ministry of Industry and Trade. The company offers electronic payment services, mobile top-ups, ticket booking, and telecom distribution, and has partnered with Afghan Telecom (AFTEL) on a fiber-to-the-home (FTTH) internet project. Asan Pay's leadership brings over a decade of experience in telecom sales and distribution.

Job summary

Asan Pay is hiring an IT Helpdesk Officer in Kabul to provide first- and mid-level technical support across the company's IT systems, including networking, servers, firewalls, and security devices. The role also supports customer service teams and coordinates with developers to test features and resolve issues, all in line with EMI compliance standards.

Key responsibilities

  • Troubleshoot and resolve hardware, software, networking, server, and firewall issues
  • Monitor system performance and escalate critical issues to the IT Manager or relevant teams
  • Support EMI systems, CMS, mobile apps, attendance devices, and other internal tools
  • Coordinate with development teams to report bugs, test features, and support production rollouts
  • Maintain documentation for incidents, configurations, and changes per EMI standards
  • Support onboarding and offboarding, including account creation, access setup, and device provisioning
  • Prepare daily and weekly IT support reports for the IT Manager

Job requirements

  • Diploma or Bachelor's degree in IT, Computer Science, or a related field
  • 2-4 years of experience in IT helpdesk or technical support
  • Strong knowledge of networking (LAN/WAN, VLAN, routing, switching), infrastructure, and firewalls
  • Familiarity with Windows OS, basic Linux, and Active Directory
  • Experience supporting financial or EMI systems is a plus
  • Comfortable with IT security standards and data protection requirements
  • Good communication skills in English, Dari, and Pashto
  • Customer-focused, with strong problem-solving skills and able to work well under pressure
Apply now
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