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Deputy Branch Operation Manager

The First MicroFinanceBank — Khost

Finance · Full-time · Bachelor's Degree · Male

Salary: Organization Salary Scale
Deadline: 15 Sep 2026
Number of vacancies: 1
Reference number: FMFB-SA-0080-2026

About The First MicroFinanceBank

The First MicroFinanceBank - Afghanistan (FMFB-A) began operating in 2004 and is part of the Aga Khan Agency for Microfinance (AKAM), which operates financial institutions in several countries. It is affiliated with the Aga Khan Development Network (AKDN), a group of development agencies working in health, education, culture, and rural economic development.

Job summary

The First MicroFinanceBank is looking for a Deputy Branch Operations Manager in Khost to oversee branch operations and internal controls, supervise customer service, and ensure compliance with bank policy for transaction processing, cash handling, and cash-in-vault management.

Key responsibilities

  • Ensure due diligence in authorizing Flexcube transactions for cash handling and customer onboarding/account opening
  • Review documents, vouchers, and supporting records related to transactions, and ensure compliance with the bank's operation manual and AML/CFT policy
  • Check and review cash reconciliations, end-of-day processes, and system user profile access
  • Supervise updating of documentation, KYC records, and audit findings related to branch operations
  • Manage and supervise cash replenishment to ATMs and related reconciliations, and conduct daily rounds of the branch, including the vault, reporting any signs of tampering
  • Supervise customer service standards, front-line staff dress code, cashier till opening, and overall branch readiness (funds, forms, marketing materials, cleanliness, and equipment)
  • Ensure timely account opening, card issuance, and cross-selling/upselling of the bank's products and services, including online banking and mobile wallet
  • Coordinate with the Relationship Manager and Marketing department on marketing materials and customer feedback
  • Provide on-the-job training to operations staff and build branch staff capacity
  • Manage petty cash and the branch's logistical and administrative needs, including monthly requests and fuel

Job requirements

  • Bachelor's degree in Business Administration, Economics, Finance, Accounting, or a related field
  • At least 2 years of experience in commercial banking, banking operations, general banking, branch management, or compliance
  • Good command of written and spoken English, and academic knowledge of Pashto and Dari
  • Good knowledge of banking with strong leadership and management skills
  • Ability to communicate and maintain good relationships with clients; good presentation skills and a courteous attitude
Apply now
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