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Branch Manager Mazar e Sharif

Aurum Afghanistan Financial Company — Balkh (Mazar-i-Sharif)

Finance · Full-time · Bachelor's Degree · Any Gender

Salary: Organization Salary Scale
Deadline: 3 Oct 2026
Number of vacancies: 1
Reference number: ARM64

About Aurum Afghanistan Financial Company

Aurum Afghanistan Financial Company is a licensed electronic money institution regulated by the Central Bank of Afghanistan (license No. EMI101006) and registered with the Ministry of Industry and Commerce (license No. 78895). Operating as AurumPay, it provides mobile-based digital financial services, including mobile wallet transfers, bank-to-wallet transactions, utility bill payments, merchant payments, AfPay card services, and POS payments, aiming to expand access to digital financial services across Afghanistan.

Job summary

Aurum Afghanistan Financial Company is looking for a Branch Manager in Mazar-e-Sharif to drive quality business growth within the assigned territory, overseeing customer service, marketing, sales, and new business development for the branch.

Key responsibilities

  • Provide introductory information to existing and new customers and ensure they are satisfied with Aurum Afghanistan's products and services
  • Inform customers about additional products and services, including Aurum Microfinance offerings, and escalate queries and concerns as needed
  • Maintain an adequate customer filing system in the branch and update customer contact bases
  • Participate in marketing campaigns, identify business development opportunities, and generate sales leads for top-up and other Aurum Afghanistan products
  • Monitor branch transactions and ensure compliance with cash transaction procedures, performance standards, and cash control and security requirements
  • Manage branch cash/working capital in coordination with the Branch Cashier, and work as cashier replacement during leave periods
  • Prepare daily, weekly, and monthly retail performance reports for submission to the operations department
  • Identify current and prospective sales and expansion opportunities, and develop forecasts, financial objectives, and business plans
  • Meet business goals and targets, and provide training, coaching, and motivation to branch personnel
  • Be responsible for the overall operation of the branch

Job requirements

  • Bachelor's degree in Business Administration, Operations, Commerce, or a related field
  • Minimum 5 years of experience in a customer service or sales environment
  • Computer knowledge in MS Excel, Word, PowerPoint, Outlook, and digital payment systems
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